{"id":97042,"date":"2023-11-03T11:43:46","date_gmt":"2023-11-03T11:43:46","guid":{"rendered":"http:\/\/gyergyoihoki.ro\/livrare-si-retur\/"},"modified":"2024-08-20T13:34:43","modified_gmt":"2024-08-20T13:34:43","slug":"delivery-return-and-order-cancellation","status":"publish","type":"page","link":"https:\/\/gyergyoihoki.ro\/en\/delivery-return-and-order-cancellation\/","title":{"rendered":"Delivery, return and order cancellation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"97042\" class=\"elementor elementor-97042 elementor-94977\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-459cc26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"459cc26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54eabf2\" data-id=\"54eabf2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d50b705 elementor-widget elementor-widget-text-editor\" data-id=\"d50b705\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our mission is to be a reliable partner for our collaborators, offering a comprehensive range of products in the shortest possible time.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deliveries for orders over 200 RON are made within a maximum of 24 hours from the order placement, through specialized courier companies.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The products sold by the Gheorgheni Hockey Sports Club Association are delivered in their original packaging (bundles, boxes, rolls) and are accompanied by a fiscal invoice.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items that can be delivered in smaller quantities are listed in the product catalog.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The delivered products meet the quality standards in force.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When stored correctly, our products maintain their quality indefinitely or until their expiration date, if applicable.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Warranty applies only in the case of proper use and storage.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certificates of quality and performance are issued by the manufacturer and can be requested from the technical office of the Gheorgheni Hockey Sports Club Association.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices in euros are updated daily and are calculated according to the BNR (National Bank of Romania) exchange rate for that day.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">General transport conditions apply to our clients with whom we have contractual agreements.<\/span><\/li><\/ul><h3>Return conditions:<\/h3><p><span style=\"font-weight: 400;\">Upon delivery of the products, the Buyer is obligated to check the quantity and integrity of the packaging, products, and their accessories. In case of any discrepancies, the Buyer must notify the sales representative within a maximum of 2 working days from receiving the products.<\/span><\/p><p><span style=\"font-weight: 400;\">Returns made after this period will incur a fee amounting to 10% of the total value of the returned product\/products.<\/span><\/p><p><b>The following products can be returned:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The products are returned within the above mentioned time frame\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The products are returned in their original packaging, with accessories and labels intact (without signs of use, damage, or impact).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The returned products are in their original packing unit (e.g., package, roll, box, bag).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The products are within their validity\/warranty period.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The products have not been customized at the Buyer\u2019s request or subject to a special order.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Failure to comply with the above conditions may result in the Seller\u2019s refusal to accept the return of the products.<\/span><\/p><h3><strong>Order Cancellation Policy:<\/strong><\/h3><p><span style=\"font-weight: 400;\">The order can be canceled by either party without justification, prior notification, or any further obligations of one party towards the other.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer can request the cancellation of the order by accessing the Check out \/ Order Details \/ Cancel Order sections or via email at <\/span><a href=\"mailto:gyergyoihk@gmail.com\"><span style=\"font-weight: 400;\">gyergyoihk@gmail.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><ol><li><b><span data-contrast=\"auto\">The order is automatically canceled,<i><span style=\"font-weight: 400;\"> if<\/span><\/i><\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><ul><li><span style=\"font-weight: 400;\">the card used for payment is not accepted by the buyer\u2019s issuing bank and\/or by the online payment processor approved by Fan Shop<\/span><\/li><li><p><span style=\"font-weight: 400;\">a communication error occurs between the buyer&#8217;s bank and the online payment processor approved by Fan Shop<\/span><\/p><\/li><li><p>the chosen item goes out of stock during the checkout process<\/p><\/li><\/ul><\/li><li><strong>Order cancellation<\/strong> by<br \/><ul><li><b>The buyer<\/b><span style=\"font-weight: 400;\">, if the cancellation is made within 15 minutes of order confirmation. No additional cancellation fees apply.<\/span><\/li><li><b>Fan Shop<\/b><span style=\"font-weight: 400;\">, if the product becomes unavailable (for example, but not limited to the large number of orders for the product in question; any reason attributable to Fan Shop; etc.) or if the online platform did not function properly.<\/span><\/li><\/ul><\/li><li><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"><b>Cancellation before shipment<\/b> <\/span><ul><li><span style=\"font-weight: 400;\">If the order has not been shipped, the buyer can cancel the order without any additional costs.<\/span><\/li><\/ul><\/li><li><b>Cancellation after shipment<\/b><br \/><ul><li><span style=\"font-weight: 400;\">Once shipped, the order can no longer be canceled, but the buyer can refuse the package upon delivery or opt to return the products within 14 days of receiving them.<\/span><\/li><\/ul><\/li><li><strong><b>Payment refund<\/b> \u00a0<\/strong><ul><li><span style=\"font-weight: 400;\">After cancellation, the payment will be refunded within 7 business days using the payment method originally used to place the order. <\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">For further questions regarding the status and\/or the cancellation process, please contact us in writing at <\/span><a href=\"mailto:gyergyoihk@gmail.com\"><span style=\"font-weight: 400;\">gyergyoihk@gmail.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our mission is to be a reliable partner for our collaborators, offering a comprehensive range of products in the shortest possible time. Deliveries for orders over 200 RON are made within a maximum of 24 hours from the order placement, through specialized courier companies.\u00a0 The products sold by the Gheorgheni Hockey Sports Club Association are&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-97042","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/pages\/97042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/comments?post=97042"}],"version-history":[{"count":14,"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/pages\/97042\/revisions"}],"predecessor-version":[{"id":97278,"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/pages\/97042\/revisions\/97278"}],"wp:attachment":[{"href":"https:\/\/gyergyoihoki.ro\/en\/wp-json\/wp\/v2\/media?parent=97042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}